DYNAMIC DIFFERENCE

 

HighlightCONFLICT COMPETENCE IS NEEDED IN TODAY’S ORGANISATIONS MORE THAN EVER. Today’s employees have higher levels of diversity than earlier decades, combined with complex work processes that require greater inter-dependence. This combination tends to produce conflict, which we often associate with turnover, absenteeism, and low performance.

 

BUT CONFLICT CAN BE GOOD. What is often overlooked is that diverse and inter-dependent workplaces have the potential to out-perform others. When diversity is managed well, it manifests as creative conflict, which stimulates creativity, innovation, feasibility testing, rigour, and positive change. This translates to a competitive advantage over organisations with homogenous workplaces.

 

ALL KINDS OF DIVERSITY CONTRIBUTE to this potential. Divergent thinking styles, ways of working, world-views, workplace practices of radically different disciplines, cultures, genders – all this difference can produce ‘creative conflict’.

 

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